Last updated: 13 November 2026
We want you to be happy with what you bought. Here is exactly when you get your money back.
Rotaidem
Before you activate: full refund within 14 days
If you have not activated your licence key on any computer, you can cancel within 14 days of buying and get the full price back, no questions asked. Email us your order email address.
After you activate
At checkout you asked to get the licence right away and agreed that your 14-day right of withdrawal ends when you activate it (EU consumer law allows this for digital content). After activation we do not refund simply because you changed your mind.
If it does not work
If the software does not work as described on the product page, for example on a supported setup, tell us. We will try to fix it. If we cannot fix it within a reasonable time, you get a full refund. This applies whether or not you activated it, and it is your right under consumer law.
How to ask
- Email us (address above) from the email you bought with, or open a ticket in our Discord with /support.
- Say which product and roughly when you bought it.
- Refunds go back to the card or method you paid with, through Stripe, usually within 5 to 10 working days. The licence key is switched off when the refund is made.
Not covered
- Licences that were shared, resold or used against the terms.
- Problems with hardware, other add-ons or simulator versions that the product page does not list as supported, unless we cannot help you set it up correctly.
This policy never takes away rights you have by law.